Winter weather courier services
Our couriers will do everything in their power to perform each scheduled pick up as close to on time as possible. Please be aware that, for the safety of our drivers, road conditions may cause them to be delayed.
If the Department of Transportation closes roads, or if a route is deemed hazardous to a driver, they will be pulled from their routes. Although our primary goal is care of our patients, we need to balance this with the safety of the couriers. We will attempt to notify each client that is affected due to a courier delay or cancellation as timely as possible.
In the event of a courier cancellation please store specimens appropriately until your next available courier pick up.
Lock boxes and extreme temperatures
If your site utilizes a lock box to store specimens prior to transport to Allina Health Laboratory, please note that when a lock box is exposed to the elements, the insulation is not sufficient to protect specimens during extreme weather conditions. It is optimal to have the lockbox located in a protected area.
This does not apply to lock boxes that are located within a building, protected from outdoor temperatures.
For additional information regarding lock box use, refer to the Instructions for courier lock box use.
Allina Health Laboratory offers unscheduled (Rush) courier service at a charge.
If your scheduled or an On-Demand/On-request pick up does not meet your needs, or if you are calling after your designated time, outreach clients may call our Client Services department at (612) 863-4678 Option 1, or (800) 281-4379, Mon – Fri (8am – 6pm) to request a Rush pick up. If you prefer, you may also call your own courier to transport your specimen to the Central Laboratory. All Allina Health sites should place the request for unscheduled pickups directly with MedSpeed.
If you request a rush courier service through Allina Health Laboratory, we will contact MedSpeed courier service to request a pick up for your specimens. Based on your needs and location, we can help determine expidited delivery service options available with a turnaround time that may fall within a range of 2.5-5 hours. The charge for this pick up will be tiered pricing dependent on your location and will be billed back to you on your monthly invoice.
RUSH courier service for weekend or holiday stats, or stats prior to 8am and after 6pm should be called directly to your own courier service.
Getting to Allina Health Laboratory Central Lab (shipping and receiving, docks, administration)
The Central Laboratory is located on the second floor in the 10th Avenue Facility. This building is located between Abbott Northwestern Hospital to the north and the Allina Commons to the south.
Allina Health Laboratory will not be responsible for the shipping charges incurred when sending specimens from your facility.
Specimens submitted for testing from remote collection locations (having no ground courier services to Allina Health Laboratory available) must be shipped with next-day delivery, at the expense of the sender. Please follow the steps below:
Important courier transport information
Instructions for courier lockbox use
Courier package labeling examples
Additional sheets of Package barcode labels can be obtained from your driver